You may request a full refund if the return is a result of vendor error (you did not receive your order).
You should expect to receive your refund within 1 week of creating a refund support ticket stating your order no., however, in many cases you will receive a refund more quickly. This time period includes the time for us to conclude investigation, and the time it takes your bank to process our refund request.
How do I request a refund?
Online : Click on the Support Tab on the menu above and create a refund ticket. Be sure to include your bank account details and reasons for refund request.
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